Cancellation Policy

1. Cancellation Policy

Overview

This Cancellation Policy outlines the terms and conditions applicable to the cancellation of bookings made through Sundarban Travel. Our objective is to maintain clarity and fairness for all clients while ensuring the efficient administration of our services. We recommend that all customers read this policy carefully prior to finalizing any booking.

Booking Cancellation

• Eligibility for Cancellation:
  Clients may request a cancellation of their confirmed booking under the terms specified herein. Cancellation requests must be submitted in writing or via the designated contact form provided on our website.

• Cancellation Period:

  • For standard travel packages, cancellations made at least 14 days prior to the scheduled departure may be eligible for a full or partial refund, subject to the terms outlined below.

  • Bookings canceled less than 14 days before the departure date may incur a cancellation fee or may be non-refundable, depending on the specific package and associated service provider policies.

Refund Policy

• Refund Calculations:
  Refunds, if applicable, will be processed based on the booking type and the cancellation timeline. A cancellation fee may be deducted from the refundable amount to cover administrative and processing costs.

• Processing Time:
  Refunds will be processed within 15–20 business days after the cancellation request is confirmed. All refunds will be issued via the original payment method.

Exceptional Circumstances

• Force Majeure:
  In the event of unforeseen circumstances such as natural disasters, government restrictions, or other emergencies beyond the control of Sundarban Travel, clients may be offered alternative travel arrangements or a full refund.

• Service Provider Policies:
  Some aspects of our travel packages are subject to third-party service providers’ terms. In such cases, the cancellation policy applicable to the third party will apply. Clients are advised to review these details at the time of booking.

Cancellation Procedure

• Notification:
  Customers must notify Sundarban Travel of their intent to cancel through our official email address or by using the cancellation form on our website.

• Confirmation:
  Upon receipt of a cancellation request, a confirmation email will be sent detailing the refund amount (if applicable) and any cancellation fees incurred.

• Amendments:
  Should a client wish to amend rather than cancel a booking, please contact our customer service team to explore possible alternatives.

Final Note

Sundarban Travel reserves the right to modify this policy at any time. Any updates will be prominently displayed on our website, and it is the client’s responsibility to review the policy periodically.