Shipping and Delivery

Shipping & Delivery Policy – Sundarban Travel (Sonakshi Travels)

Sundarban Travel primarily offers Sundarban tour packages, private tours, and luxury travel services, which are delivered digitally through booking confirmations, e-vouchers, and itinerary documents.

However, this Shipping & Delivery Policy applies in the event that any physical items (such as printed travel guides,
merchandise, welcome kits, or hard-copy vouchers) are ordered through our website.

Planning a trip instead of ordering physical items?
Explore: Sundarban Tour | Sundarban Tour Package | Private Luxury Package

1) Digital Service Delivery (Primary Mode)

For all Sundarban travel bookings, confirmation documents, payment receipts, and itinerary details
are delivered electronically via:

  • Email confirmation
  • PDF itinerary documents
  • WhatsApp communication (where applicable)

Digital confirmations are typically issued within 24 hours of payment verification,
unless otherwise stated during peak travel seasons.

2) Order Processing for Physical Items

A) Processing Time

  • Orders for physical items are generally processed within 2–3 business days.
  • During peak tourism seasons, holidays, or promotional periods, processing times may vary.

B) Order Confirmation

Once your order is processed, you will receive a confirmation email including:

  • Order details
  • Estimated dispatch timeline
  • Tracking information (if applicable)

3) Shipping Methods

A) Domestic Delivery (India)

  • We may offer standard and expedited shipping options where available.
  • Standard delivery typically takes 3–7 business days after dispatch, depending on the destination.

B) International Delivery

  • International shipping timelines vary based on destination country and customs procedures.
  • Clients are responsible for any customs duties, taxes, or import charges imposed by their country.

4) Delivery Terms & Tracking

A) Tracking Information

Once dispatched, a tracking number (where available) will be provided so you can monitor shipment progress.

B) Delivery Issues

If you experience delays, non-delivery, or transit damage:

  • Contact our customer support team promptly.
  • Provide your order number and tracking details.
  • We will coordinate with the shipping partner to resolve the issue.

5) Responsibility & Liability

A) Shipping Charges

All shipping charges (if applicable) are clearly displayed at the time of purchase. Sundarban Travel is not responsible for additional costs arising from:

  • Incorrect or incomplete address details provided by the customer
  • Failed delivery attempts due to recipient unavailability

B) Risk Transfer

Ownership and risk of loss or damage transfer to the customer once the shipment is handed over to the courier partner.
We recommend inspecting the package immediately upon delivery and reporting discrepancies without delay.

6) Returns & Exchanges

If you wish to return or exchange a physical item, please refer to our Returns Policy.
All return requests must:

  • Be submitted within the stated return timeframe
  • Include proof of purchase
  • Ensure the item remains in original condition

Please note that digital travel services, confirmed bookings, and issued permits are governed by our
Cancellation & Refund Policy.

7) Policy Updates

Sundarban Travel reserves the right to update this Shipping & Delivery Policy when necessary due to operational,
regulatory, or service changes. The latest version will always be published on our website.

8) Customer Support

For any shipping-related queries or assistance, please contact our support team through the contact details available on:
www.sundarbantravel.com.