Shipping & Delivery Policy – Sundarban Travel (Sonakshi Travels) Sundarban Travel primarily offers Sundarban tour packages, private tours, and luxury travel services , which are delivered digitally through booking confirmations, e-vouchers, and itinerary documents.
However, this Shipping & Delivery Policy applies in the event that any physical items (such as printed travel guides,
1) Digital Service Delivery (Primary Mode) For all Sundarban travel bookings , confirmation documents, payment receipts, and itinerary details
Email confirmation
PDF itinerary documents
WhatsApp communication (where applicable)
Digital confirmations are typically issued within 24 hours of payment verification ,
2) Order Processing for Physical Items A) Processing Time
Orders for physical items are generally processed within 2–3 business days .
During peak tourism seasons, holidays, or promotional periods, processing times may vary.
B) Order Confirmation Once your order is processed, you will receive a confirmation email including:
Order details
Estimated dispatch timeline
Tracking information (if applicable)
3) Shipping Methods A) Domestic Delivery (India)
We may offer standard and expedited shipping options where available.
Standard delivery typically takes 3–7 business days after dispatch, depending on the destination.
B) International Delivery
International shipping timelines vary based on destination country and customs procedures.
Clients are responsible for any customs duties, taxes, or import charges imposed by their country.
4) Delivery Terms & Tracking A) Tracking Information Once dispatched, a tracking number (where available) will be provided so you can monitor shipment progress.
B) Delivery Issues If you experience delays, non-delivery, or transit damage:
Contact our customer support team promptly.
Provide your order number and tracking details.
We will coordinate with the shipping partner to resolve the issue.
5) Responsibility & Liability A) Shipping Charges All shipping charges (if applicable) are clearly displayed at the time of purchase. Sundarban Travel is not responsible for additional costs arising from:
Incorrect or incomplete address details provided by the customer
Failed delivery attempts due to recipient unavailability
B) Risk Transfer Ownership and risk of loss or damage transfer to the customer once the shipment is handed over to the courier partner.
6) Returns & Exchanges If you wish to return or exchange a physical item, please refer to our Returns Policy .
Be submitted within the stated return timeframe
Include proof of purchase
Ensure the item remains in original condition
Please note that digital travel services, confirmed bookings, and issued permits are governed by ourCancellation & Refund Policy
7) Policy Updates Sundarban Travel reserves the right to update this Shipping & Delivery Policy when necessary due to operational,
8) Customer Support For any shipping-related queries or assistance, please contact our support team through the contact details available on:www.sundarbantravel.com
🐍 Pythons, monitor lizards, and snakes with shimmering scales—your Sundarban Tour comes with thrills
... read more team members for making our trip memorable one.
Alaya NayakMarch 17, 2022
... read more very beautiful ❤️👍🏻
Sandeep MukherjeeMarch 17, 2022
... read more customised their programme for our convenience at their best. The boat waiting for us at Gadkhali was decent, neat & clean. The cooperation and helpful gesture of the Boatman Bapibabu and crew Pulak charmed us. The trip through the creeks and distributaries of the rivers of Sunderban became more enjoyable with the excellent taste of food cooked by Bhaskar in the running boat. The property named “Sabuj Dwip” under Lahiripur Gram Panchayat where we were parked at the day-end, was a resort having cottages with clean Rooms, modern Bathrooms & standard amenities including Generator along with a few shortfalls like lack of Geyser, AC, Toilet-shower, Kitchen/Kitchenet, Waste paper bin, Wall Hangers etc., though all such lacuna were covered by the sincere and hearty efforts of the servicemen. The owner may solve these minor problems by purchasing items of trivial value like Emersion Heater, Toilet-shower, Electric Cattle, Waste paper basket & Wall hangers. On 5th December, when the cyclone turned its face to Sunderban, the superb teamwork of Sonakshi rescued us through an alternative safe land-route maintaining our all urbane comfort upto the satisfaction. The courteous behaviour and delicious tasty food are the value-added satisfaction of this trip over the honest, humble and sincere approach of the owner Shuvabratababu which is highly appreciable. I highly recommend Sunderban Trip through this Travels.
Snehansu GangopadhyayMarch 17, 2022
Dr. Sikka & associatesJanuary 17, 2023
... read more food with rustic touch...You're at a right place..Being at a place which is remote, Dinner variety options may be limited but enough to satisfy you..I had Aged people n kid travelling with me and they were taken good care..The accommodation & boat ride were very comforting n all the staffs, tour guide were helpful..I will recommend them to Families, friends for sure.
Arunima RoyMarch 11, 2023
... read more recommend their package
Sanghita RoyMarch 17, 2022
... read more cottage were excellent. Subrat dada was extremely well informed about the forests. His knowledge helped us a lot. Extremely grateful🙏
Shradha Suman SatpathyMarch 17, 2022
... read more for the tour. They provide us a car and launch for this trip. It was very organised trip.
Faiz AhmedMarch 17, 2022
... read more of staff was very good
DEV KUMAR PYNEDecember 17, 2022
Gourav GhoshJanuary 17, 2023
... read more trip of Sundarban ( 3D&2N).The trip was tailor made for our need.The staff members were very courteous & looked after all the nitty gritty to make the trip a memorable one.The food used to be prepared as per our requests & was relished by all members.The night stay arranged in the 5 star resort was superb and in an hospitable atmosphere.The resort has the added feature of being located in a natural surroundings of flora and fauna. It provided attractive play areas for kids. On top of everything, it was pocket friendly & no hidden cost was involved. Would strongly recommend SonakshiTravel for this riverine trip.
Arun BiswasJanuary 17, 2023
... read more package. Here are few points I would like to mention regarding the tour. PROS: 1) The tour organiser, Mr Talukdar gave us a very clear account of the package and there were no hidden cost. 2) We were appointed a manager ( Mr Subrata) during the tour, who was very polite in his dealings. Since I was travelling with my 4 yr old daughter, I had requested him to make few extra arrangements ( in meal) for her ….for which I never had to remind him again and all my requirements were taken care off. 3 ) since we were only 3 families travelling on one boat, we had enough space to ourselves as compared to other boats I saw during the trip were overly crowded. 4) Food was good and the preparation was quite homely. 5)As we had to spend considerable amount of time on the boat…. I was little apprehensive about the cleanliness of the washroom on the boat. But to my surprise, the washroom was sparkling clean. CONS: 1) Though the hotel we were made to stay was very well located… but the rooms were very basic. Rooms are newly made but not very well maintained. The floor of the rooms felt like they were not dusted and mopped in days.There were cobwebs here and there and bathroom had few centipedes. To my opinion..rooms could have been better than what was provided. Overall, it was a well organised trip and Mr Talukdar kept checking on us during the trip which I truly appreciate. We thoroughly enjoyed. And I would certainly recommend Sundarban Travel to my friends and family.
Vaishali SenguptaMarch 17, 2022
... read more people, beautiful presentation of dance and songs to beautiful boat and boatmen with guide. A journey with100% fulfilment. Willing to go again and again. Thanks a lot Sundarban Travel Jyotirmoy Chakraborty Chairman Ispat Cooperative Hospital
JYOTIRMOY CHAKRABORTYMarch 17, 2022
Sandhya BhideDecember 17, 2022
... read more care of every group member as per the need, especially the elderly ones. I travelled with the parents and the staff members made the trip super comfortable for them as well. Thanks to each one of them!! 😊🙏 Would highly recommend Sonakshi Travels for the Sundarban trip.
Shuchita MitraMarch 17, 2022
Raghavendra MunghateDecember 17, 2022
... read more boat is undercover with green carpet,so it'is looking beautiful,all management are peaceful Jumur dance is wonderful our all member danced with Jumur dancers we are all coming a sweet memories. Thanks to continue Mr Talukder.
Avijit SarkarMarch 17, 2022
Tripti DasJanuary 17, 2023
... read more local people was truly a fun filled surprise.
Pronami SarkarMarch 17, 2022
... read more 10th to 12th of December, 2021 ( 2 nights 3 days package). I take pleasure in sharing my/ our experience with Mr Suvabrata ( Sonakshi Travels to us means Mr Suvabrata). # Mr Suvabrata, a perfect gentleman, with polite behaviour, understanding/ empathetic & extremely helpful nature. # Well organized & hastle free tour. # Polite & helpful staffs. # Punctuality is a batch.... whether it's transport, food, sight seeing, arrival or departure, everywhere time schedule was perfectly maintained. # Well designed itinerary & all places covered providing flexibility to the visitors. # Neat & clean car & boat. We were lucky to have a boat for ourselves. Hearty thanks to Mr Suvabrata for the unexpected surprise. # Place of stay was clean, beautiful & comfortable with all basic necessities including hot water. # Delicious food was served both veg & non-veg. # Pocket friendly package. No hidden charges or extra money demanded. Words will fall short to express my appreciation for MR SUVABRATA (SONAKSHI TRAVELS) & his TEAM. No one ( staffs) wore a frown throughout the trip & left not a single area for complaint. Once again I, on behalf of my family & friends, convey my wholehearted thanks to Mr Suvabrata & team. Looking forward to join you for some other trip.
Manisha Roy Chowdhury GhantiMarch 17, 2022