Shipping & Delivery Policy – Sundarban Travel (Sonakshi Travels) Sundarban Travel primarily offers Sundarban tour packages, private tours, and luxury travel services , which are delivered digitally through booking confirmations, e-vouchers, and itinerary documents.
However, this Shipping & Delivery Policy applies in the event that any physical items (such as printed travel guides,
1) Digital Service Delivery (Primary Mode) For all Sundarban travel bookings , confirmation documents, payment receipts, and itinerary details
Email confirmation
PDF itinerary documents
WhatsApp communication (where applicable)
Digital confirmations are typically issued within 24 hours of payment verification ,
2) Order Processing for Physical Items A) Processing Time
Orders for physical items are generally processed within 2–3 business days .
During peak tourism seasons, holidays, or promotional periods, processing times may vary.
B) Order Confirmation Once your order is processed, you will receive a confirmation email including:
Order details
Estimated dispatch timeline
Tracking information (if applicable)
3) Shipping Methods A) Domestic Delivery (India)
We may offer standard and expedited shipping options where available.
Standard delivery typically takes 3–7 business days after dispatch, depending on the destination.
B) International Delivery
International shipping timelines vary based on destination country and customs procedures.
Clients are responsible for any customs duties, taxes, or import charges imposed by their country.
4) Delivery Terms & Tracking A) Tracking Information Once dispatched, a tracking number (where available) will be provided so you can monitor shipment progress.
B) Delivery Issues If you experience delays, non-delivery, or transit damage:
Contact our customer support team promptly.
Provide your order number and tracking details.
We will coordinate with the shipping partner to resolve the issue.
5) Responsibility & Liability A) Shipping Charges All shipping charges (if applicable) are clearly displayed at the time of purchase. Sundarban Travel is not responsible for additional costs arising from:
Incorrect or incomplete address details provided by the customer
Failed delivery attempts due to recipient unavailability
B) Risk Transfer Ownership and risk of loss or damage transfer to the customer once the shipment is handed over to the courier partner.
6) Returns & Exchanges If you wish to return or exchange a physical item, please refer to our Returns Policy .
Be submitted within the stated return timeframe
Include proof of purchase
Ensure the item remains in original condition
Please note that digital travel services, confirmed bookings, and issued permits are governed by ourCancellation & Refund Policy
7) Policy Updates Sundarban Travel reserves the right to update this Shipping & Delivery Policy when necessary due to operational,
8) Customer Support For any shipping-related queries or assistance, please contact our support team through the contact details available on:www.sundarbantravel.com
🚤 The sound of the motor fades—the Sundarban Tour begins when nature’s sounds take over
... read more 10th to 12th of December, 2021 ( 2 nights 3 days package). I take pleasure in sharing my/ our experience with Mr Suvabrata ( Sonakshi Travels to us means Mr Suvabrata). # Mr Suvabrata, a perfect gentleman, with polite behaviour, understanding/ empathetic & extremely helpful nature. # Well organized & hastle free tour. # Polite & helpful staffs. # Punctuality is a batch.... whether it's transport, food, sight seeing, arrival or departure, everywhere time schedule was perfectly maintained. # Well designed itinerary & all places covered providing flexibility to the visitors. # Neat & clean car & boat. We were lucky to have a boat for ourselves. Hearty thanks to Mr Suvabrata for the unexpected surprise. # Place of stay was clean, beautiful & comfortable with all basic necessities including hot water. # Delicious food was served both veg & non-veg. # Pocket friendly package. No hidden charges or extra money demanded. Words will fall short to express my appreciation for MR SUVABRATA (SONAKSHI TRAVELS) & his TEAM. No one ( staffs) wore a frown throughout the trip & left not a single area for complaint. Once again I, on behalf of my family & friends, convey my wholehearted thanks to Mr Suvabrata & team. Looking forward to join you for some other trip.
Manisha Roy Chowdhury GhantiMarch 17, 2022
Dr. Sikka & associatesJanuary 17, 2023
... read more a 21 heads office tour for two days and one night . Basically, it was a farewell to our General Manager. Ministry of Defence. Government of India. Following may noted for further: Promised were executed 💯% Timely availability of traveler on pick-up point. Food quality and quantity was very good. Comfortable night stay. Room condition was good. Arrangment of Folk dance 💃 was supab. Recommended for the tour.
Umesh PaswanJanuary 17, 2023
... read more in a single word. Those who want fresh oxygen I suggest they should go Sundarbon and stay in Sabujdeep. Also get good village experience.
Sounava SamantaMarch 17, 2022
... read more recommend their package
Sanghita RoyMarch 17, 2022
... read more package. Here are few points I would like to mention regarding the tour. PROS: 1) The tour organiser, Mr Talukdar gave us a very clear account of the package and there were no hidden cost. 2) We were appointed a manager ( Mr Subrata) during the tour, who was very polite in his dealings. Since I was travelling with my 4 yr old daughter, I had requested him to make few extra arrangements ( in meal) for her ….for which I never had to remind him again and all my requirements were taken care off. 3 ) since we were only 3 families travelling on one boat, we had enough space to ourselves as compared to other boats I saw during the trip were overly crowded. 4) Food was good and the preparation was quite homely. 5)As we had to spend considerable amount of time on the boat…. I was little apprehensive about the cleanliness of the washroom on the boat. But to my surprise, the washroom was sparkling clean. CONS: 1) Though the hotel we were made to stay was very well located… but the rooms were very basic. Rooms are newly made but not very well maintained. The floor of the rooms felt like they were not dusted and mopped in days.There were cobwebs here and there and bathroom had few centipedes. To my opinion..rooms could have been better than what was provided. Overall, it was a well organised trip and Mr Talukdar kept checking on us during the trip which I truly appreciate. We thoroughly enjoyed. And I would certainly recommend Sundarban Travel to my friends and family.
Vaishali SenguptaMarch 17, 2022
... read more date of departure our resort also exceptionally good I sincerely thanks to all cruise staff and manager to Mr. Talukdar.
Ashis RoySeptember 17, 2022
... read more boat as well as car was also good. We thank you very much and want to refer in future to our friends n relatives.
K. MadhuNovember 17, 2022
... read more bus that was allotted to us for taking us to the boat and we boarded it from Science City. It was a traveller and its was quite spacious and we travelled witout any problem. One thing that need to be looked upon is that there should be a helper with the driver in orderto contact the tourist for boarding the bus. The driver was speaking in his mobile while which can lead to a few problems. 2) Launch/Boat - It was quite big, spacious, the bathrooms were clean and the crews on board are very welll behaved. My 3 year old son really enjoyed the boat ride throughout the journey. 3) Resort - Some maintenance work is required in the rooms of the resort where we stayed at night. Things like ceiling fan regulator was not working, the flush in the wash room was not working and the room are not properly cleaned. It seemed to me that the room where I stayed was cleaned a long time back. 4) Food - The foods that were served to us was very well cooked. They were not at all spicy, not at all stale. Every time we were served hot and fresh foods. They also arranged food for my 3 year old son as per his requirement. 5) Employees/Crews - They are very well behaved, helpfull and always serving us by giving their level best.
20th Millenium KidMarch 17, 2022
... read more staff is always up to the mark. Thank you all.
Rupak BhattacharjeeJanuary 17, 2023
... read more care of every group member as per the need, especially the elderly ones. I travelled with the parents and the staff members made the trip super comfortable for them as well. Thanks to each one of them!! 😊🙏 Would highly recommend Sonakshi Travels for the Sundarban trip.
Shuchita MitraMarch 17, 2022
Dipanjan BiswasMarch 17, 2022
... read more and the boat ride were upto another level. Thank you so much for this wonderful treat. Looking forward to visit again. 😊
CHANDNI NASKARDecember 17, 2022
... read more did a fantastic job. Wish them all the very best.
Avik RoyJanuary 17, 2023
HRITURAJ CHAKRABORTYOctober 17, 2022
Raghavendra MunghateDecember 17, 2022
... read more with Mr.Suvabrata Talukder.We were 13 heads (including 3 senior citizen and 2 child of 5 years old).It was a programme from Howrah to Howrah (railway station). Yesterday (13th November 2021) we returned from our trip. Overall experience was awesome.Communication with Mr. Talukder over phone before journey came in reality through the entire tour in every respect. Manager Subrata and other staff of boat along with the staff of the resort was very helpful and polite . Behaviour of the staff was very good. Food quality was really good .Not to much spicy but tasty , quantity was sufficient.The resort we stayed (Sabujdieep) was good /clean/safe and a small walking from jetty where we dropped from boat.One evening we enjoyed tribal music and dance in the resort. We along with my co- travellers enjoyed the tour with amazing experience ,kept beautiful moments and memories for life time with us. Everything was perfect. Arrangements in every angle was Wonderful. I strongly suggest and recommend everyone to enjoy your tour with this Sonakshi Travel (Sonarpur).
Anjan RayMarch 17, 2022
... read more of staff was very good
DEV KUMAR PYNEDecember 17, 2022
... read more people. The jungle visit was great and we could see so many animals
Kunal BasuMarch 17, 2022
... read more local people was truly a fun filled surprise.
Pronami SarkarMarch 17, 2022