Shipping & Delivery Policy – Sundarban Travel (Sonakshi Travels) Sundarban Travel primarily offers Sundarban tour packages, private tours, and luxury travel services , which are delivered digitally through booking confirmations, e-vouchers, and itinerary documents.
However, this Shipping & Delivery Policy applies in the event that any physical items (such as printed travel guides,
1) Digital Service Delivery (Primary Mode) For all Sundarban travel bookings , confirmation documents, payment receipts, and itinerary details
Email confirmation
PDF itinerary documents
WhatsApp communication (where applicable)
Digital confirmations are typically issued within 24 hours of payment verification ,
2) Order Processing for Physical Items A) Processing Time
Orders for physical items are generally processed within 2–3 business days .
During peak tourism seasons, holidays, or promotional periods, processing times may vary.
B) Order Confirmation Once your order is processed, you will receive a confirmation email including:
Order details
Estimated dispatch timeline
Tracking information (if applicable)
3) Shipping Methods A) Domestic Delivery (India)
We may offer standard and expedited shipping options where available.
Standard delivery typically takes 3–7 business days after dispatch, depending on the destination.
B) International Delivery
International shipping timelines vary based on destination country and customs procedures.
Clients are responsible for any customs duties, taxes, or import charges imposed by their country.
4) Delivery Terms & Tracking A) Tracking Information Once dispatched, a tracking number (where available) will be provided so you can monitor shipment progress.
B) Delivery Issues If you experience delays, non-delivery, or transit damage:
Contact our customer support team promptly.
Provide your order number and tracking details.
We will coordinate with the shipping partner to resolve the issue.
5) Responsibility & Liability A) Shipping Charges All shipping charges (if applicable) are clearly displayed at the time of purchase. Sundarban Travel is not responsible for additional costs arising from:
Incorrect or incomplete address details provided by the customer
Failed delivery attempts due to recipient unavailability
B) Risk Transfer Ownership and risk of loss or damage transfer to the customer once the shipment is handed over to the courier partner.
6) Returns & Exchanges If you wish to return or exchange a physical item, please refer to our Returns Policy .
Be submitted within the stated return timeframe
Include proof of purchase
Ensure the item remains in original condition
Please note that digital travel services, confirmed bookings, and issued permits are governed by ourCancellation & Refund Policy
7) Policy Updates Sundarban Travel reserves the right to update this Shipping & Delivery Policy when necessary due to operational,
8) Customer Support For any shipping-related queries or assistance, please contact our support team through the contact details available on:www.sundarbantravel.com
🍃 Did you know mangroves here exhale oxygen even in salty soil? The Sundarban Tour is a lesson in resilience
... read more recommend their package
Sanghita RoyMarch 17, 2022
Dr. Sikka & associatesJanuary 17, 2023
... read more 10th to 12th of December, 2021 ( 2 nights 3 days package). I take pleasure in sharing my/ our experience with Mr Suvabrata ( Sonakshi Travels to us means Mr Suvabrata). # Mr Suvabrata, a perfect gentleman, with polite behaviour, understanding/ empathetic & extremely helpful nature. # Well organized & hastle free tour. # Polite & helpful staffs. # Punctuality is a batch.... whether it's transport, food, sight seeing, arrival or departure, everywhere time schedule was perfectly maintained. # Well designed itinerary & all places covered providing flexibility to the visitors. # Neat & clean car & boat. We were lucky to have a boat for ourselves. Hearty thanks to Mr Suvabrata for the unexpected surprise. # Place of stay was clean, beautiful & comfortable with all basic necessities including hot water. # Delicious food was served both veg & non-veg. # Pocket friendly package. No hidden charges or extra money demanded. Words will fall short to express my appreciation for MR SUVABRATA (SONAKSHI TRAVELS) & his TEAM. No one ( staffs) wore a frown throughout the trip & left not a single area for complaint. Once again I, on behalf of my family & friends, convey my wholehearted thanks to Mr Suvabrata & team. Looking forward to join you for some other trip.
Manisha Roy Chowdhury GhantiMarch 17, 2022
... read more date of departure our resort also exceptionally good I sincerely thanks to all cruise staff and manager to Mr. Talukdar.
Ashis RoySeptember 17, 2022
... read more are very well organised to set up this Sunderban tour in terms of fooding lodging and irrespective every things which relates to this particular tour. Me and my family has a mind blowing experience. Thanks Subhabrata Talukdar to you and to your team for giving us a memorable experience.
Sagar BanerjeeJanuary 17, 2023
Partha Sarathi MajumderFebruary 17, 2023
... read more a 21 heads office tour for two days and one night . Basically, it was a farewell to our General Manager. Ministry of Defence. Government of India. Following may noted for further: Promised were executed 💯% Timely availability of traveler on pick-up point. Food quality and quantity was very good. Comfortable night stay. Room condition was good. Arrangment of Folk dance 💃 was supab. Recommended for the tour.
Umesh PaswanJanuary 17, 2023
... read more people, beautiful presentation of dance and songs to beautiful boat and boatmen with guide. A journey with100% fulfilment. Willing to go again and again. Thanks a lot Sundarban Travel Jyotirmoy Chakraborty Chairman Ispat Cooperative Hospital
JYOTIRMOY CHAKRABORTYMarch 17, 2022
... read more staff. Just one regret with the govt to allow more routes inside core jungle to increase footfall at Sunderbans. All you can see is Deer. However i would surely visit again.
navin jayaramanMarch 17, 2022
Raghavendra MunghateDecember 17, 2022
... read more boat is undercover with green carpet,so it'is looking beautiful,all management are peaceful Jumur dance is wonderful our all member danced with Jumur dancers we are all coming a sweet memories. Thanks to continue Mr Talukder.
Avijit SarkarMarch 17, 2022
... read more trip of Sundarban ( 3D&2N).The trip was tailor made for our need.The staff members were very courteous & looked after all the nitty gritty to make the trip a memorable one.The food used to be prepared as per our requests & was relished by all members.The night stay arranged in the 5 star resort was superb and in an hospitable atmosphere.The resort has the added feature of being located in a natural surroundings of flora and fauna. It provided attractive play areas for kids. On top of everything, it was pocket friendly & no hidden cost was involved. Would strongly recommend SonakshiTravel for this riverine trip.
Arun BiswasJanuary 17, 2023
... read more homely environment, mainly we are extremely impressed the condition of the boat, cleanliness and food quality was superb. Except the chilli chicken preparation ( not upto the mark), the taste of the food was just like home made food. Resort location was good but not in good quality, need to look into this to provide the best service. Also the car condition is not good. Apart from these we enjoyed a lot throughout the tour. Special thanks to Mr.Talukdar and Team for organizing our memorable trip.
Amit SasmalMarch 17, 2022
... read more group tours were available Mr Talukder arranged a customized tour for us & we were a little apprehensive as the two of us would be traveling alone . But he assured us about our safety & other facilities & truly everything was beyond our expectations. Right from our pickup, boat tours, hotel accommodation & food everything was well arranged. We have come back with sweet memories. Thank you Mr Talukder & every one at Sonakshi tours.
Leena MhatreMarch 17, 2022
... read more package. Here are few points I would like to mention regarding the tour. PROS: 1) The tour organiser, Mr Talukdar gave us a very clear account of the package and there were no hidden cost. 2) We were appointed a manager ( Mr Subrata) during the tour, who was very polite in his dealings. Since I was travelling with my 4 yr old daughter, I had requested him to make few extra arrangements ( in meal) for her ….for which I never had to remind him again and all my requirements were taken care off. 3 ) since we were only 3 families travelling on one boat, we had enough space to ourselves as compared to other boats I saw during the trip were overly crowded. 4) Food was good and the preparation was quite homely. 5)As we had to spend considerable amount of time on the boat…. I was little apprehensive about the cleanliness of the washroom on the boat. But to my surprise, the washroom was sparkling clean. CONS: 1) Though the hotel we were made to stay was very well located… but the rooms were very basic. Rooms are newly made but not very well maintained. The floor of the rooms felt like they were not dusted and mopped in days.There were cobwebs here and there and bathroom had few centipedes. To my opinion..rooms could have been better than what was provided. Overall, it was a well organised trip and Mr Talukdar kept checking on us during the trip which I truly appreciate. We thoroughly enjoyed. And I would certainly recommend Sundarban Travel to my friends and family.
Vaishali SenguptaMarch 17, 2022
... read more was excellent..inspite some language problem staff were very very humble n cooperative n always willing to serve to our satisfaction...i surely will recommend my friends/ relatives to visit the place once in lifetime through Sonakshi Travels...🙏🙏🙏
Munna DewanJanuary 17, 2023
prabhat kumar banerjeeSeptember 17, 2022
... read more food with rustic touch...You're at a right place..Being at a place which is remote, Dinner variety options may be limited but enough to satisfy you..I had Aged people n kid travelling with me and they were taken good care..The accommodation & boat ride were very comforting n all the staffs, tour guide were helpful..I will recommend them to Families, friends for sure.
Arunima RoyMarch 11, 2023
... read more of staff was very good
DEV KUMAR PYNEDecember 17, 2022
... read more boat as well as car was also good. We thank you very much and want to refer in future to our friends n relatives.
K. MadhuNovember 17, 2022