Shipping & Delivery Policy – Sundarban Travel (Sonakshi Travels) Sundarban Travel primarily offers Sundarban tour packages, private tours, and luxury travel services , which are delivered digitally through booking confirmations, e-vouchers, and itinerary documents.
However, this Shipping & Delivery Policy applies in the event that any physical items (such as printed travel guides,
1) Digital Service Delivery (Primary Mode) For all Sundarban travel bookings , confirmation documents, payment receipts, and itinerary details
Email confirmation
PDF itinerary documents
WhatsApp communication (where applicable)
Digital confirmations are typically issued within 24 hours of payment verification ,
2) Order Processing for Physical Items A) Processing Time
Orders for physical items are generally processed within 2–3 business days .
During peak tourism seasons, holidays, or promotional periods, processing times may vary.
B) Order Confirmation Once your order is processed, you will receive a confirmation email including:
Order details
Estimated dispatch timeline
Tracking information (if applicable)
3) Shipping Methods A) Domestic Delivery (India)
We may offer standard and expedited shipping options where available.
Standard delivery typically takes 3–7 business days after dispatch, depending on the destination.
B) International Delivery
International shipping timelines vary based on destination country and customs procedures.
Clients are responsible for any customs duties, taxes, or import charges imposed by their country.
4) Delivery Terms & Tracking A) Tracking Information Once dispatched, a tracking number (where available) will be provided so you can monitor shipment progress.
B) Delivery Issues If you experience delays, non-delivery, or transit damage:
Contact our customer support team promptly.
Provide your order number and tracking details.
We will coordinate with the shipping partner to resolve the issue.
5) Responsibility & Liability A) Shipping Charges All shipping charges (if applicable) are clearly displayed at the time of purchase. Sundarban Travel is not responsible for additional costs arising from:
Incorrect or incomplete address details provided by the customer
Failed delivery attempts due to recipient unavailability
B) Risk Transfer Ownership and risk of loss or damage transfer to the customer once the shipment is handed over to the courier partner.
6) Returns & Exchanges If you wish to return or exchange a physical item, please refer to our Returns Policy .
Be submitted within the stated return timeframe
Include proof of purchase
Ensure the item remains in original condition
Please note that digital travel services, confirmed bookings, and issued permits are governed by ourCancellation & Refund Policy
7) Policy Updates Sundarban Travel reserves the right to update this Shipping & Delivery Policy when necessary due to operational,
8) Customer Support For any shipping-related queries or assistance, please contact our support team through the contact details available on:www.sundarbantravel.com
📸 The Sundarban Tour is the ultimate photographer’s dream—mist, mangroves, and majestic beasts
... read more served us very well. Thank you for all your services.
Shaily GuptaMarch 17, 2022
Gourav GhoshJanuary 17, 2023
... read more group tours were available Mr Talukder arranged a customized tour for us & we were a little apprehensive as the two of us would be traveling alone . But he assured us about our safety & other facilities & truly everything was beyond our expectations. Right from our pickup, boat tours, hotel accommodation & food everything was well arranged. We have come back with sweet memories. Thank you Mr Talukder & every one at Sonakshi tours.
Leena MhatreMarch 17, 2022
... read more local people was truly a fun filled surprise.
Pronami SarkarMarch 17, 2022
Partha Sarathi MajumderFebruary 17, 2023
... read more boat is undercover with green carpet,so it'is looking beautiful,all management are peaceful Jumur dance is wonderful our all member danced with Jumur dancers we are all coming a sweet memories. Thanks to continue Mr Talukder.
Avijit SarkarMarch 17, 2022
Tripti DasJanuary 17, 2023
... read more members of the group were also very social and supportive. Thanks for gifting a pleasant memory for a long time.
Biplab SarkarJanuary 17, 2023
prabhat kumar banerjeeSeptember 17, 2022
... read more staff ( Bapida, Bhaskarda and Uttamda). Special thanks to Talukdar Babu for taking care of everything. Highly recommended.
rupendu banerjeeMarch 17, 2022
... read more and the boat ride were upto another level. Thank you so much for this wonderful treat. Looking forward to visit again. 😊
CHANDNI NASKARDecember 17, 2022
... read more tour confirmation 7/10. I paid advance for booking after checking the availability. But after making the payment, I was informed the required dates are not available and I had to change my dates. Communication of programs are also not up to the mark. 2. Transfer from Kolkata to Gadkhali & Return 8/10. Onward journey driver was new and not carrying proper documents for Vehicle. Stuck at Ghatakpukur for more than 30 minutes in a police checking. Return journey was better but the vehicle given was too old. 3. Boat Arrangements from Gadkhali 10/10. Good & comfortable. Well decorated boat with well behaved staffs. 4. Accommodation 10/10. Very good place selection and enjoyed the staying. This point you will get a bonus point. 5. Food 8/10. First day lunch was awesome but next meals were just below par. Lacking variety. I came to know few other agencies are offering more variants in their service. Finally thanks to all your staffs in the boat and in the hotel. Specially mentioning Tapas, Bapi, your cook and Subrata for their service.
Sibagi GhoshMarch 17, 2022
... read more bus that was allotted to us for taking us to the boat and we boarded it from Science City. It was a traveller and its was quite spacious and we travelled witout any problem. One thing that need to be looked upon is that there should be a helper with the driver in orderto contact the tourist for boarding the bus. The driver was speaking in his mobile while which can lead to a few problems. 2) Launch/Boat - It was quite big, spacious, the bathrooms were clean and the crews on board are very welll behaved. My 3 year old son really enjoyed the boat ride throughout the journey. 3) Resort - Some maintenance work is required in the rooms of the resort where we stayed at night. Things like ceiling fan regulator was not working, the flush in the wash room was not working and the room are not properly cleaned. It seemed to me that the room where I stayed was cleaned a long time back. 4) Food - The foods that were served to us was very well cooked. They were not at all spicy, not at all stale. Every time we were served hot and fresh foods. They also arranged food for my 3 year old son as per his requirement. 5) Employees/Crews - They are very well behaved, helpfull and always serving us by giving their level best.
20th Millenium KidMarch 17, 2022
... read more customised their programme for our convenience at their best. The boat waiting for us at Gadkhali was decent, neat & clean. The cooperation and helpful gesture of the Boatman Bapibabu and crew Pulak charmed us. The trip through the creeks and distributaries of the rivers of Sunderban became more enjoyable with the excellent taste of food cooked by Bhaskar in the running boat. The property named “Sabuj Dwip” under Lahiripur Gram Panchayat where we were parked at the day-end, was a resort having cottages with clean Rooms, modern Bathrooms & standard amenities including Generator along with a few shortfalls like lack of Geyser, AC, Toilet-shower, Kitchen/Kitchenet, Waste paper bin, Wall Hangers etc., though all such lacuna were covered by the sincere and hearty efforts of the servicemen. The owner may solve these minor problems by purchasing items of trivial value like Emersion Heater, Toilet-shower, Electric Cattle, Waste paper basket & Wall hangers. On 5th December, when the cyclone turned its face to Sunderban, the superb teamwork of Sonakshi rescued us through an alternative safe land-route maintaining our all urbane comfort upto the satisfaction. The courteous behaviour and delicious tasty food are the value-added satisfaction of this trip over the honest, humble and sincere approach of the owner Shuvabratababu which is highly appreciable. I highly recommend Sunderban Trip through this Travels.
Snehansu GangopadhyayMarch 17, 2022
... read more homely environment, mainly we are extremely impressed the condition of the boat, cleanliness and food quality was superb. Except the chilli chicken preparation ( not upto the mark), the taste of the food was just like home made food. Resort location was good but not in good quality, need to look into this to provide the best service. Also the car condition is not good. Apart from these we enjoyed a lot throughout the tour. Special thanks to Mr.Talukdar and Team for organizing our memorable trip.
Amit SasmalMarch 17, 2022
... read more dismantled as the driver uses it impulsively :) Definitely recommended...
Indraneil GhoshJanuary 17, 2023
... read more package. Here are few points I would like to mention regarding the tour. PROS: 1) The tour organiser, Mr Talukdar gave us a very clear account of the package and there were no hidden cost. 2) We were appointed a manager ( Mr Subrata) during the tour, who was very polite in his dealings. Since I was travelling with my 4 yr old daughter, I had requested him to make few extra arrangements ( in meal) for her ….for which I never had to remind him again and all my requirements were taken care off. 3 ) since we were only 3 families travelling on one boat, we had enough space to ourselves as compared to other boats I saw during the trip were overly crowded. 4) Food was good and the preparation was quite homely. 5)As we had to spend considerable amount of time on the boat…. I was little apprehensive about the cleanliness of the washroom on the boat. But to my surprise, the washroom was sparkling clean. CONS: 1) Though the hotel we were made to stay was very well located… but the rooms were very basic. Rooms are newly made but not very well maintained. The floor of the rooms felt like they were not dusted and mopped in days.There were cobwebs here and there and bathroom had few centipedes. To my opinion..rooms could have been better than what was provided. Overall, it was a well organised trip and Mr Talukdar kept checking on us during the trip which I truly appreciate. We thoroughly enjoyed. And I would certainly recommend Sundarban Travel to my friends and family.
Vaishali SenguptaMarch 17, 2022
... read more people, beautiful presentation of dance and songs to beautiful boat and boatmen with guide. A journey with100% fulfilment. Willing to go again and again. Thanks a lot Sundarban Travel Jyotirmoy Chakraborty Chairman Ispat Cooperative Hospital
JYOTIRMOY CHAKRABORTYMarch 17, 2022
... read more boat as well as car was also good. We thank you very much and want to refer in future to our friends n relatives.
K. MadhuNovember 17, 2022
... read more family including senior citizens and kids and had a nice experience. Thank you Mr. Talukdar and team.
Koushik PandaApril 17, 2022