Effective Date: September 17, 2021 (recommended to review and update periodically)
This Privacy Policy explains how Sonakshi Travels (“we”, “our”, “us”) collects, uses, stores, and protects
information from users (“User”, “you”) when you visit or interact with our website: https://www.sundarbantravel.com (“Site”).
This policy applies to the Site and to services offered by Sonakshi Travels, including enquiries, bookings, and customer support
for Sundarban travel services.
We may collect personal information when you voluntarily submit it through enquiry forms, booking requests, phone calls, emails, or other interactions on the Site. This may include:
Name
Email address
Phone number
Mailing / billing address (if applicable)
Travel preferences (dates, group size, pickup point, room choice, special requests)
You may browse the Site without submitting personal information. However, refusing to provide certain details may prevent us from responding to enquiries or confirming services.
B) Non-Personal Identification Information
We may automatically collect non-personal information when you interact with the Site. This may include:
Pages visited, time spent, and general usage patterns
2) Cookies and Tracking Technologies
Our Site may use cookies and similar technologies to improve user experience, remember preferences, and understand how visitors use the Site. Your web browser may store cookies for record-keeping and analytics purposes.
You can set your browser to refuse cookies or alert you when cookies are sent.
If you disable cookies, some Site features may not function as expected.
3) How We Use Collected Information
Sonakshi Travels may collect and use information for the following purposes:
Customer Service: Respond to enquiries, support requests, and itinerary-related questions more efficiently.
Personalized Experience: Improve recommendations based on general traveller preferences and common questions.
Website Improvement: Analyze feedback and usage trends to improve content, structure, and service clarity.
Booking and Service Delivery: Process booking requests, coordinate services, and communicate essential trip details.
Payments (if applicable): Use necessary details to support billing and payment-related processes.
Promotions and Updates (optional): Send information you opted to receive, including service updates or travel highlights.
4) How We Protect Your Information
We use reasonable data collection, storage, and security practices to help protect personal information from unauthorized access, alteration, disclosure, or destruction. This includes safeguarding information shared via forms, email communication, and booking-related records.
Please note that no online transmission or electronic storage method is 100% secure; however, we continuously aim to maintain appropriate safeguards.
5) Sharing of Personal Information
We do not sell, trade, or rent your personal identification information to others. We may share information only in limited situations such as:
Service Execution: Sharing necessary details with hotels, transport operators, boat operators, or guides strictly to deliver your requested service.
Legal Requirements: If required by law, regulation, or valid legal process.
Aggregated Analytics: Sharing non-identifiable, aggregated information (e.g., overall traffic trends) with partners for website performance and planning.
6) Third-Party Websites and External Links
The Site may contain links to third-party websites. We do not control the content, policies, or practices of those websites.
Your browsing and interactions on external sites are governed by their own privacy policies.
7) Data Retention
We keep personal information only for as long as necessary to respond to enquiries, deliver services, maintain business records, and meet applicable legal or operational requirements. When information is no longer required, we take reasonable steps to delete or anonymize it.
8) Your Choices and Rights
You may contact us to:
Request access to the personal information you provided (as applicable)
Request correction of inaccurate or incomplete information
Request deletion of your information, subject to legal/operational requirements
Opt out of promotional messages (where applicable)
9) Changes to This Privacy Policy
Sonakshi Travels may update this Privacy Policy from time to time. When updated, we may revise the “Effective Date” at the top of the page. We encourage Users to review this page periodically to remain informed about how information is protected and used.
10) Contacting Us
If you have any questions about this Privacy Policy, or about how information is handled on this Site, please contact: