2. Terms and Conditions
Introduction
The following Terms and Conditions govern your use of the Sundarban Travel website and the booking of travel packages and related services. By accessing our website or confirming a booking, you agree to be bound by these terms. Please read them carefully.
Definitions
Service Provider: Sundarban Travel and its designated partners.
Client: Any individual or entity that books or intends to book travel services through our website.
Booking: The confirmed reservation for travel packages, tours, or related services.
Acceptance of Terms
By using the Sundarban Travel website, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.
Booking and Reservation
Reservation Process: All bookings made via the website are subject to confirmation. Sundarban Travel will provide a booking confirmation through email once your reservation has been finalized.
Payment: Payment for bookings must be completed via the provided secure channels. Prices quoted on the website are subject to change based on availability and any special promotions.
Cancellation and Refunds
Limitations of Liability
Scope of Responsibility: Sundarban Travel endeavors to provide accurate and timely information; however, we cannot guarantee the complete accuracy of third-party content, itineraries, or services provided.
Force Majeure: In cases of unforeseen events beyond our control (including natural disasters or political instability), Sundarban Travel shall not be held liable for any disruptions or modifications to the itinerary.
Intellectual Property
Ownership: All content available on the Sundarban Travel website, including text, images, and logos, is the property of Sundarban Travel or its licensors. Unauthorized use of any content is strictly prohibited.
Usage Rights: Users may access and view the website content for personal, non-commercial use only.
Privacy and Data Protection
Privacy Policy: The collection and use of personal information is governed by our Privacy Policy, which is incorporated herein by reference.
Data Security: We implement industry-standard measures to safeguard your information; however, clients acknowledge that no data transmission over the internet is entirely secure.
Modifications and Governing Law
Policy Changes: Sundarban Travel reserves the right to modify these Terms and Conditions at any time. Continued use of our services after any modifications will constitute acceptance of the revised terms.
Governing Law: These terms shall be governed by and construed in accordance with the laws applicable to the region in which Sundarban Travel operates.
Dispute Resolution
🦀 The forest floor is alive—crabs, snails, and shadows of predators await your Sundarban Tour
Memorable Experience. Spend a quality time with family. Thank you so much to Sonakshi Travels for arranging such a lovely trip. 😊🤘
Gourav GhoshJanuary 17, 2023
Excellent service , superb hospitality at low budget. Surely value for money.
Dipanjan BiswasMarch 17, 2022
We planned to visit Sunderban for 2 night / 3 days package from Durgapur. Found the name of Sonakshi Travel (Sonarpur ,south 24 pargana) from internet.Finalised programme through phone call... read more with Mr.Suvabrata Talukder.We were 13 heads (including 3 senior citizen and 2 child of 5 years old).It was a programme from Howrah to Howrah (railway station). Yesterday (13th November 2021) we returned from our trip. Overall experience was awesome.Communication with Mr. Talukder over phone before journey came in reality through the entire tour in every respect. Manager Subrata and other staff of boat along with the staff of the resort was very helpful and polite . Behaviour of the staff was very good. Food quality was really good .Not to much spicy but tasty , quantity was sufficient.The resort we stayed (Sabujdieep) was good /clean/safe and a small walking from jetty where we dropped from boat.One evening we enjoyed tribal music and dance in the resort. We along with my co- travellers enjoyed the tour with amazing experience ,kept beautiful moments and memories for life time with us. Everything was perfect. Arrangements in every angle was Wonderful. I strongly suggest and recommend everyone to enjoy your tour with this Sonakshi Travel (Sonarpur).
Anjan RayMarch 17, 2022
It was amazing to be in Sundarban with my colleagues under Sonakshi Travels very recently...on the behalf of my team i would like to thank the travels...everything like food,service, rooms,hospitality... read more was excellent..inspite some language problem staff were very very humble n cooperative n always willing to serve to our satisfaction...i surely will recommend my friends/ relatives to visit the place once in lifetime through Sonakshi Travels...🙏🙏🙏
Munna DewanJanuary 17, 2023
I had travelled along with my 2 kids and my parents to Sundarban on 13th of nov. The tour was organised by Sundarban Travel. We had opted for 1N 2D... read more package. Here are few points I would like to mention regarding the tour. PROS: 1) The tour organiser, Mr Talukdar gave us a very clear account of the package and there were no hidden cost. 2) We were appointed a manager ( Mr Subrata) during the tour, who was very polite in his dealings. Since I was travelling with my 4 yr old daughter, I had requested him to make few extra arrangements ( in meal) for her ….for which I never had to remind him again and all my requirements were taken care off. 3 ) since we were only 3 families travelling on one boat, we had enough space to ourselves as compared to other boats I saw during the trip were overly crowded. 4) Food was good and the preparation was quite homely. 5)As we had to spend considerable amount of time on the boat…. I was little apprehensive about the cleanliness of the washroom on the boat. But to my surprise, the washroom was sparkling clean. CONS: 1) Though the hotel we were made to stay was very well located… but the rooms were very basic. Rooms are newly made but not very well maintained. The floor of the rooms felt like they were not dusted and mopped in days.There were cobwebs here and there and bathroom had few centipedes. To my opinion..rooms could have been better than what was provided. Overall, it was a well organised trip and Mr Talukdar kept checking on us during the trip which I truly appreciate. We thoroughly enjoyed. And I would certainly recommend Sundarban Travel to my friends and family.
Vaishali SenguptaMarch 17, 2022
Nice Sunderban cruise with excellent quality food, excellent stay at Sunderban residency. Tour is booked with Sonakshi travels. Many many thanks to Shubhoda, Sonakshi team
Raghavendra MunghateDecember 17, 2022
superb experience every step of the way. it was our first sunderban trip and we didn't know what to anticipate but we were taken care of right from pickup to... read more end point by professional guides who displayed very courteous behavior. definitely talukdar ji will be my preferred choice for all trips in future as well.
Auditro Hi-Fi SystemsDecember 17, 2022
Trip to Sundarbans was awesome and memorable one. Sonakshi Travel agent's services were good and food was very delicious. They have met our expectations and people on houseboat has also... read more served us very well. Thank you for all your services.
Shaily GuptaMarch 17, 2022
We two families went for sundorbon tour from 10 to 12 Dec 2022. The tour was arranged very nicely right pick and drop at sealdah. Hospitality ,management and behavior... read more of staff was very good
DEV KUMAR PYNEDecember 17, 2022
We are fully satisfied .Your arrangement is so good that there is no point of dissatisfaction on the trip. The boys managed properly and well behaved.
Partha Sarathi MajumderFebruary 17, 2023
Total trip was very well arranged, exactly as per the mentioned itinerary. My daughter thoroughly enjoyed the trip. The cottage was neat and clean and evening dance performance by the... read more local people was truly a fun filled surprise.
Pronami SarkarMarch 17, 2022
Sonakshi Travels made the Sundarban trip comfortable and easier than expected. Very helpful and courteous staff members with on time service and super delicious food. The staff members took personal... read more care of every group member as per the need, especially the elderly ones. I travelled with the parents and the staff members made the trip super comfortable for them as well. Thanks to each one of them!! 😊🙏 Would highly recommend Sonakshi Travels for the Sundarban trip.
Shuchita MitraMarch 17, 2022
Traveled on 29th December 2022 with family. Wonderful experience. Recommend the overnight stay at 3 Star instead of cheaper accommodation. Food is home-cooked and awesome... INNOVA horn needs to be... read more dismantled as the driver uses it impulsively :) Definitely recommended...
Indraneil GhoshJanuary 17, 2023
On 13 th November, 2021 we 4 members went for 2 days 1 night package. Service was quite good. We didn't face any issues, things moved quite smoothly. I strongly... read more recommend their package
Sanghita RoyMarch 17, 2022
Today I returned from the trip and I am excited to pen down some memorable moments and places where improvement is required. 1) Pick Up bus - We took the... read more bus that was allotted to us for taking us to the boat and we boarded it from Science City. It was a traveller and its was quite spacious and we travelled witout any problem. One thing that need to be looked upon is that there should be a helper with the driver in orderto contact the tourist for boarding the bus. The driver was speaking in his mobile while which can lead to a few problems. 2) Launch/Boat - It was quite big, spacious, the bathrooms were clean and the crews on board are very welll behaved. My 3 year old son really enjoyed the boat ride throughout the journey. 3) Resort - Some maintenance work is required in the rooms of the resort where we stayed at night. Things like ceiling fan regulator was not working, the flush in the wash room was not working and the room are not properly cleaned. It seemed to me that the room where I stayed was cleaned a long time back. 4) Food - The foods that were served to us was very well cooked. They were not at all spicy, not at all stale. Every time we were served hot and fresh foods. They also arranged food for my 3 year old son as per his requirement. 5) Employees/Crews - They are very well behaved, helpfull and always serving us by giving their level best.
20th Millenium KidMarch 17, 2022
Travelled with family on 20th and 21st November 21. An excellent and memorable experience of Sundarban tour. Right from excellent location, facilities and services of resort, meeting with nice local... read more people, beautiful presentation of dance and songs to beautiful boat and boatmen with guide. A journey with100% fulfilment. Willing to go again and again. Thanks a lot Sundarban Travel Jyotirmoy Chakraborty Chairman Ispat Cooperative Hospital
JYOTIRMOY CHAKRABORTYMarch 17, 2022
If you want well organized, decent, value for money trip, you can opt for this group. Staffs are well behaved and boats, rooms are clean. We went with full... read more family including senior citizens and kids and had a nice experience. Thank you Mr. Talukdar and team.
Koushik PandaApril 17, 2022
I travelled on 20th November from Ghatal along with 4 friends.Found the details of it from internet. It was an amazing experience. Properly sanitize boat and clean rooms. Behaviour of... read more the stuff were very polite (Special mention- dipankar da).They did everything with professional manner with touch of heart. Strongly recommend them.
ataur rahamanMarch 17, 2022
We have booked sunderbon travel with sonakshi travel sonarpore we have enjoyed a lot it is because sonaksi every thing exceptionally good right from the day of arrival to the... read more date of departure our resort also exceptionally good I sincerely thanks to all cruise staff and manager to Mr. Talukdar.
Ashis RoySeptember 17, 2022
Loved every bit of the trip. The tour through the forest was thrilling. The staff were very hospitable and the food was delicious. The services on the boat and the... read more cottage were excellent. Subrat dada was extremely well informed about the forests. His knowledge helped us a lot. Extremely grateful🙏
Shradha Suman SatpathyMarch 17, 2022